Sustainable Change in the Public Sector: The Longitudinal Benefits of Organization Development

This article examines the impact over a 30-year period of a 4-year organization development project in the Metro County Sheriff’s Department. Interventions included confrontation team-building sessions, management training, process consultation, survey feedback, third-party consultation, technological interventions, implementation of methods for increasing accountability, and changes in the organization structure, the physical setting, and the policy formulation procedures. Results include improved organization climate and leader effectiveness; decreased employee turnover, jail breaks, and citizen complaints; increased resources allocated to the organization; and improved organizational effectiveness, as measured by criminal justice leaders in the community. This research becomes the longest longitudinal study of the effects of organization development interventions in the behavioral science literature.